Senior Business Systems Analyst

Company Overview

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

As an integral member of the Quality, Safety & Clinical Adoption (QSCA) team, the Senior Business Systems Analyst is responsible for bridging clinical, quality, and business needs with digital system capabilities, with a primary focus on the patient safety incident reporting system (IRIS/RL6). The Analyst leads system configuration, optimisation, and reporting, and supports data‑driven decision‑making through analysis and reporting of quality and safety data.

The role ensures effective system performance, supports clinical adoption, and contributes to continuous improvement of safety and quality processes across the organization.

• Leads end‑to‑end change management for IRIS (RL6) and related clinical and business systems, including design, build, testing, and implementation.
• Functions as the IRIS system administrator and subject matter expert, configuring workflows, forms, taxonomies, and user access.
• Gathers and translates clinical, quality, and operational requirements into system solutions, configurations, and reporting outputs.
• Oversees system quality through testing (e.g., regression, UAT), defect management, and release management processes.
• Analyzes and reports on safety and quality data, developing dashboards, metrics, and data visualisations to inform decision‑making.
• Ensures data integrity through audits, data quality reviews, and standardisation of reporting definitions and outputs.
• Provides troubleshooting, incident management, and ongoing system support, including collaboration with Digital teams and vendors.
• Leads training, user support, and clinical adoption efforts, including development of training materials and promotion of effective system use.

• Bachelor’s degree in Computer Science, Health Informatics, Business Administration, or equivalent;
  Project Management/Business Analysis certification preferred.
• Minimum 3 years of relevant experience in business analysis, system configuration, and/or application support, ideally in healthcare.
• Strong knowledge of patient safety, quality improvement, and incident reporting systems (e.g., RL6).
• Experience in data analysis, reporting, and dashboard development to support decision‑making.
• Proficiency in system testing, release management, and change control processes.
• Advanced analytical and problem‑solving skills, with the ability to assess issues and recommend practical solutions.
• Excellent communication, stakeholder engagement, and documentation skills, including training and presentation capabilities.
• Technical knowledge of databases, SQL, integrations (e.g., HL7), and system architecture, with the ability to work independently and manage competing priorities.

• Competitive offer packages.
• Government organisation and a member of the Healthcare Ontario Pension Plan.
• Close access to transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organisation.
• Additional perks such as corporate discounts, travel, restaurants, parking, phone plans, auto insurance discounts, on‑site gyms and more.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. UHN reserves the right to discontinue consideration of applicants if information provided is misleading, inaccurate, or incorrect.