SaaS Support Specialist

Drive customer success as a SaaS Application Support Specialist in the Greater Toronto Area. Leverage your technical expertise to enhance operations, support clients, and foster sustainability.

VTRAC seeks a passionate individual for a client-facing role focused on optimizing operations and customer support. With three years of customer service experience in tech-related domains, you will ensure seamless client interactions and effective issue resolution. Your skills with Microsoft Excel and experience with CRM tools will be crucial in maintaining data integrity and enhancing our support capabilities.

Key Responsibilities:

• Provide prompt resolution to hardware and software client issues

• Utilize Microsoft Excel for effective data integration

• Document client interactions using CRM platforms

• Collaborate with technical teams for issue resolution

• Manage logistics and inventory for hardware shipping

Requirements:

• Minimum three years in customer support roles

• Strong experience with Microsoft Excel mandatory

• Familiarity with AI tools and support applications

• Excellent written communication and documentation skills

• Problem-solving mindset and keen attention to detail

Enhance client experiences and drive operational success with your problem-solving skills at VTRAC in Toronto.
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