Business Systems Product Lead

Business Systems Product Lead

• Full-time, permanent position
• Hybrid working environment, easily accessible downtown Toronto location
• Competitive salary package with benefits package that includes DB Pension Plan and Health Care Expense Account
• Experience with business analytics and project management strongly preferred
• Fluent with Agile

Most organizations lack a social purpose that would make their work meaningful. However, when you find an organization that combines purpose with the level of impact and commitment to see it through, that’s something special.

We’re Raise, and we’ve joined forces with our client Accerta Services Inc., who are looking to hire a full‑time, permanent Business Systems Product Lead.

They are a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and health‑care benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the health‑care system through streamlined administration.

As the new Business Systems Product Lead
, you will be responsible for providing functional ownership and direction for assigned business applications, with a focus on system enhancements, requirements clarity, release readiness, stakeholder alignment, and continuous improvement.

This role acts as the primary bridge between Business Operations, IT, QA, Data, and external vendors. The role translates operational needs, compliance requirements, and business priorities into clear system requirements and manages the enhancement backlog through intake, prioritization, delivery coordination, UAT, release readiness, and post‑release validation.

The Business Systems Product Lead is accountable for maintaining a clear view of system priorities, dependencies, risks, decisions, and expected outcomes. The role helps make sure system changes are well‑defined, properly validated, documented, and aligned with business workflows and organizational standards.

• Own and maintain the enhancement roadmap for assigned business systems.
• Support alignment of system priorities with approved operational, compliance, and program governance priorities.
• Work with Business Operations to understand workflows, policy constraints, system pain points, and future‑state needs.
• Translate business priorities into structured system enhancements, configuration changes, and process improvements.
• Maintain visibility into upcoming changes, dependencies, risks, downstream impacts, and business readiness needs.

• Own the intake, triage, and prioritization process for enhancement requests, defects, configuration changes, and new operational needs.
• Maintain the assigned system backlog, including business rationale, priority, expected outcome, impacted users, dependencies, and status.
• Assess requests for completeness, urgency, business value, compliance impact, user impact, and readiness for delivery review.
• Work with stakeholders to clarify incomplete, vague, or conflicting requests before they move forward.
• Maintain traceability from intake request to approved requirement, delivery item, test scenario, release, and business validation.

• Lead definition and documentation of system, reporting, and integration requirements aligned with approved program data standards and KPI definitions.
• Translate business needs into clear requirements that can be understood by technical teams, QA, vendors, and business stakeholders.
• Define acceptance criteria before items move into development, configuration, or vendor delivery.
• Validate requirements with Business Operations and accountable stakeholders to confirm accuracy, completeness, and intended outcomes.
• Identify process gaps, system constraints, data dependencies, reporting impacts, and integration considerations during requirements definition.