Technical Support Analyst at Agfa HealthCare

Elevate customer support with Agfa Health Care as a Tier 1 Customer Support Analyst. Deliver expert IT assistance remotely while managing escalations and ensuring satisfaction.

This role requires a Bachelor’s degree in Computer Science or Information Systems and three years of technical support experience, ideally in Healthcare IT. Your strong skills in IT-infrastructure and effective communication will help you provide excellent service to both customers and internal teams.

Key Responsibilities:

• Provide technical expertise to customers and teams

• Manage escalations to Level 2 and development units

• Document resolutions in the knowledge database

• Participate in customer site visits to offer support

• Ensure compliance with Service Level Agreements

Requirements:

• Bachelor's in Computer Science or relevant experience

• Three years in a technical support role

• Strong knowledge of Linux, UNIX, and Windows systems

• Experience with HL7 or DICOM preferred

• Excellent communication and customer service abilities

Promote impactful support and technical excellence as part of Agfa Health Care‘s team.
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