Director of User Experience & Content Design

At Manulife, take the lead as Director of User Experience & Content Design in Toronto. Drive the vision for innovative, user-centric digital properties and build exceptional experiences.

This role calls for an experienced leader with over 10 years in digital design and a passion for crafting intuitive user interfaces. You will oversee the design strategy, ensure cross-functional collaboration, and influence content creation. Your guidance will help create accessible, cohesive digital experiences for users around the world.

Key Responsibilities:

• Establish the vision for digital user experiences

• Manage product design projects, focusing on user research

• Align cross-functional efforts on design initiatives

• Continuous improvement of the design system for accessibility

• Develop and mentor teams in user-centered design

Requirements:

• Over 10 years in digital experience or product management

• Proficient in Adobe Experience Manager or similar tools

• Proven success in leading large-scale digital projects

• Strong understanding of accessibility guidelines (WCAG, AODA)

• Comprehensive grasp of the digital design process from start to finish

Take charge of Manulife’s digital experience transformation through leadership in design and content strategy.
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