Business Analyst, IT PMO

Job Number: JR106228 |

Job Title:

Business Analyst, IT PMO | Job Category:
Professional |

Location:

Centenary Site | Job Type: Permanent, Full time | Number of Positions: 1 | Minimum - Maximum Hourly Rate: $46.876 - $54.342 |

Hours:

Days, Afternoons

Across our three hospitals and eight satellite sites,
Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community‑affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.

SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026.

Learn more at

Reporting to the Director, IT PMO, the Business Analyst (BA) plays a critical role in supporting the delivery of digital, IT, and clinical transformation initiatives across Scarborough Health Network (SHN). As part of the IT PMO account management model, the Business Analyst partners closely with Senior Project Managers, clinical programs, and corporate stakeholders to understand, analyze, and translate business and clinical needs into clear, actionable requirements.

The role ensures that solutions are designed and implemented in a way that is safe, effective, and aligned with operational workflows, privacy, and cybersecurity standards.

• Lead the elicitation, documentation, and validation of business, clinical, and technical requirements
• Develop clear, complete, and structured requirements artefacts to support solution design, procurement, and delivery
• Ensure requirements reflect clinical safety, operational continuity, and privacy/security‑by‑design principles
• Analyze current‑state workflows and identify opportunities for optimization and transformation
• Document future‑state processes aligned with digital solutions and organizational priorities
• Support business process redesign initiatives in partnership with clinical and operational stakeholder
• Ensure the enterprise architecture and business architecture are up‑to‑date on a regular basis with every new IT initiative implemented
• Serve as a key partner to assigned departments and programs under the PMO account model
• Build strong relationships with clinical leaders, operational teams, and corporate stakeholders
• Act as a bridge between business users and technical teams to ensure solutions are fit‑for‑purpose
• Complete weekly rounding with leaders and staff of assigned corporate departments and units to ensure all IT related issues and requests are ticketed, logged, and updated
• Support Senior Project Managers in planning, execution, and implementation activities
• Contribute to project deliverables including business cases, functional specifications, and testing documentation
• Participate in solution validation, user acceptance testing (UAT), and go‑live readiness activities
• Ensure all requirements and documentation align with SHN PMO standards and governance processes
• Support compliance with IT governance bodies (CPRC, ASRB, CAB) where applicable
• Maintain documentation to support auditability, traceability, and lifecycle management
• Promote standardized templates, tools, and documentation practices across the PMO
• Contribute to continuous improvement of PMO processes, tools, and methodologies
• Support knowledge transfer and documentation to ensure sustainability of solutions

• Undergraduate degree in Health, Business, Information Technology, or related field (required)
• Minimum 3–5 years of experience in business analysis, preferably in IT or digital health environments
• Demo…