Credit Card Platform Support Analyst

Join BMO as a Credit Card Platform Support Analyst, ensuring operational excellence and incident management for vendor platforms. This 24/7 role emphasizes problem-solving and proactive leadership in a dynamic environment.

You will serve as a critical player within NARP Technology, focusing on production support and governance of incident management across multiple platforms. With your expertise, you’ll coordinate with vendors and internal teams to achieve rapid service recoveries and implement effective solutions to avoid future issues.

Key Responsibilities:

• Act as primary support for all credit card technology platforms

• Lead major incident responses and bridge calls

• Direct vendor management during performance issues

• Conduct root cause analysis for complex incidents

• Improve platforms through automation and monitoring

Requirements:

• Experience in senior production support leadership

• Competence in 24/7 incident and change management

• Understanding of TSYS and payment integration

• Strong skills in analytics and communication

• Ability to lead independently and collaborate across teams

Utilize your industry knowledge to strengthen BMO's production support framework.
#J-18808-Ljbffr