End User Services Specialist

Job Overview

The Systems Engineer (End User Services) leads the technical implementation and operation of CI Financial’s End‑User Technologies, including O365, MFA, Azure AD, endpoint and SSO solutions. The role drives innovation and continuous improvement, defining processes, building best practices, expanding service capacity, and enhancing quality while following company policies.

• Administer and support the Microsoft 365 environment (Exchange Online, SharePoint, Teams, One Drive)
• Manage identity and access solutions, including SSO and MFA (Okta, Cisco Duo considered assets)
• Administer security and compliance configurations within Microsoft 365
• Collaborate with internal teams and vendors to support and improve Microsoft Teams Rooms and AV collaboration technologies
• Participate in project‑based initiatives related to Microsoft 365 enhancements, migrations, and new technology implementations
• Provide Level 3 support for Microsoft 365 and identity platforms
• Work with stakeholders and vendors to troubleshoot cloud service issues
• Monitor platform performance, service health, and availability
• Participate in incident, problem, and change management processes
• Develop and maintain documentation and procedures
• Identify automation opportunities using Power Shell
• Provide after‑hours support as part of an on‑call rotation

• 5+ years administering Microsoft environments
• 5+ years administering Microsoft 365
• Experience with MFA and SSO (Okta, Cisco Duo)
• Experience supporting Microsoft Teams Rooms and AV technologies
• Experience supporting enterprise IT projects
• Post‑secondary education in IT or related field, or equivalent experience;
  Microsoft 365 or security certification preferred

• Advanced knowledge of Microsoft 365 and Entra
• Strong understanding of MFA and Conditional Access
• Power Shell scripting skills
• Troubleshooting and root‑cause analysis
• Strong communication skills
• Ability to drive continuous improvement
• Independent and team orientation

• Travel between locations as required
• Standard office environment, onsite four days per week
• On‑call rotation participation
• Occasional overtime
• Occasional lifting

Base salary range: $55,000 – $95,000 (varies by experience, skills, education, and location). Eligible for a bonus program. Benefits include health insurance, wellness programs, life and disability insurance, retirement savings plans, paid leave, education‑related programs, paid holidays, vacation time, and additional company‑subsidized benefits.

CI Financial Corp. and all affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations to apply for any job opportunity or during the recruitment process, please contact  or call 416‑364‑1145 ext. 4747.