Senior Technical Specialist- Radiant

Job Description

Job Number: JR106262

Job Title:

Senior Technical Specialist – Radiant
Department: EO
Enhance Ontario (EO) – Ontario, Acc Rev-Rep
Job Category:
Professional Hospital

Location:

EO Head Office
Job Type: Temporary (Fixed Term), Full time Contract Duration: 12 months
Number of Positions: 1
Minimum - Maximum Hourly Rate: $52.84 - $61.26

Hours:

Days

Epic Senior Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications, including triaging and prioritizing issues, troubleshooting, break‑fixes, maintenance, system upgrades and enhancements, and optimizations with a goal to continue to enable workflows in the relevant clinical areas. This role also serves as a secondary support contact for the application’s end users.

• Independently evaluate systems, analyze complex issues and problems, troubleshoot, resolve break‑fixes, and test resolutions with application teams.
• Provide ongoing maintenance and support for assigned applications with little to no assistance.
• Participate in and lead testing of application updates, enhancements, custom programming, and new releases/quarterly upgrades.
• Support operational committees and working groups with workflow design/optimization decision‑making by highlighting system capabilities, limitations, risks, etc.
• Work with Principal Trainers to maintain training materials and content in sync with build updates.
• In collaboration with Principal Trainer, support application’s end‑users.
• Review the status of projects and issues on an ongoing basis with leadership.

• Previous build or operations experience with Epic® required.
• Epic certification in Radiant, Lumens or Cupid preferred, or must complete relevant certification within 3 months of hire.
• Strong working knowledge of imaging workflows, clinical systems and administrative departments is an asset.
• MRT experience is an asset.

• Identify and communicate operational issues and drive the resolution in an effective manner that ensures high end‑user satisfaction.
• Handle complex problems and provide highly innovative and creative solutions to achieve high quality business/clinical outcomes.
• Strong understanding of workflows and procedures related to the analyst’s relevant clinical area.
• Critical thinking and problem‑solving skills with the ability to logically examine a problem and determine the root cause and course of action.
• Highly self‑motivated and directed, with keen attention to detail.
• Prioritize and execute tasks in a high‑pressure environment.
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders.
• Work collaboratively and effectively with internal and external stakeholders.
• Willingness to learn new software, systems, and processes.
• Highly reliable, able to persevere in difficult situations, overcome obstacles, and work under time pressures.

Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.