Voice of Customer Program Manager

Job in Toronto, Ontario, C6A, Canada

Listing for: Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Full Time position
Listed on 2026-07-13

Job specializations:

IT/Tech
Management
Project & Program Management

Salary/Wage Range or Industry Benchmark: 90000 - 120000 CAD Yearly CAD 90000.00 120000.00 YEAR

Elevate the customer experience as a Senior Program Manager leading a global VoC initiative. Enjoy a hybrid work model while shaping measurement strategies across multiple regions.

In this role, you will deliver a comprehensive VoC Measurement Evolution program, ensuring consistency in governance and insights. Collaborate with diverse teams including Data, Technology, and Marketing to create effective frameworks and practices for VoC.

Key Responsibilities:

• Oversee end-to-end VoC program delivery

• Implement frameworks such as NPS and journey measurement

• Set VoC standards and reporting processes

• Enhance survey strategies and feedback mechanisms

• Engage with stakeholders for impactful governance

Requirements:

• 5+ years in Program Management or Analytics-led roles

• Proven experience with enterprise-level cross-market initiatives

• Deep knowledge of VoC methodologies

• Familiarity with platforms like Medallia

• Strong communication and data analysis skills

Your leadership will directly influence customer engagement and satisfaction in this pivotal role.
#J-18808-Ljbffr

Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
View / Apply for Jobs
Matching My Jurisdiction