Team Lead Global Service Desk at Long View

Position: Team Lead for Global Service Desk at Long View
Elevate your IT career as a Global Service Desk Team Lead at Long View in the Greater Toronto Area. Lead a dedicated team to provide outstanding client support and drive service improvements.

Long View seeks a vibrant Global Service Desk Team Lead for its Integrated Global Services team. This is an exciting role where you will guide a customer-focused team dedicated to enhancing client experiences. Your responsibilities will include overseeing service desk operations, maintaining infrastructure support standards, and developing standard procedures to ensure excellent service delivery.

Key Responsibilities:

• Ensure high-performing, professional service desk support

• Maintain and improve service standards and reporting

• Proactively manage efficiency and recommend improvements

• Lead development of service continuity and recovery plans

• Coach and mentor team members to meet objectives

Requirements:

• 3+ years in an IT team lead role

• 5+ years in IT support

• Strong leadership and organization skills

• Excellent interpersonal skills and empathy

• Problem-solving and multitasking capabilities

Embrace the chance to create exceptional client experiences in the fast-paced environment at Long View.
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