Desktop Service Technician at Fidelity

Elevate technical support in your career as a Desktop Service Technician with Fidelity Canada. Provide top-tier hardware and software support to meet the needs of staff across Canada.

As part of the Desktop Technical Services team, you will deliver level 2 support, ensuring smooth performance of all PC systems. The role requires excellent customer service skills and a proactive approach to resolving technical issues in both remote and office settings.

Key Responsibilities:

• Offer 'white glove' services to executives and critical staff

• Respond promptly to support requests from leadership

• Investigate and resolve incident and problem tickets

• Utilize Service Now for daily activities and asset management

• Manage devices with Microsoft Configuration Manager and Intune

Requirements:

• 2+ years of experience as a Desktop Technician (Level
2)

• Proficient in Windows 11 and macOS operating systems

• ITILv4 and A+ certification are assets

• Experience with Azure Intune and Jamf Pro

• Bilingualism in English and French is an asset

Become integral to Fidelity Canada’s success by enhancing user experience and maintaining technical integrity.
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