Technical Support Specialist

Position: Wisedocs Technical Support Specialist
Join Wisedocs as a Technical Support Specialist, where your skills will transform technical challenges into solutions. Be the key player in ensuring customer success across our advanced AI platform.

As a Technical Support Specialist, you will address escalated technical issues and partner closely with clients and internal teams. Your expertise will guide customers in navigating complex claims processes efficiently. This role requires independent problem solving and providing valuable insights into configurations, enhancing overall client experiences with our innovative technology.

Key Responsibilities:

• Handle Tier 2 escalations and resolve complex issues

• Serve as a technical mentor for Support Specialists

• Conduct technical calls for training and troubleshooting

• Manage customer-specific configurations independently

• Document resolutions for future reference

Requirements:

• Minimum 3 years in technical support or engineering

• Experience with complex, multi-system troubleshooting

• Skilled in configuration logic and documentation

• Excellent written and verbal communication

• Proficient with ticketing tools such as Jira

Bring your expertise to Wisedocs, where your contributions will directly impact customer outcomes and satisfaction.
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