Deskside Support Engineer in IT

Join a leading IT support team as a Deskside Support/Field Engineer with extensive experience in troubleshooting, desktop support, and end-user computing. This role combines technical acumen with a customer-first approach to deliver exceptional service.

We are seeking an experienced professional with 7–8 years in IT support, specifically in enterprise environments. Your key skills will include network troubleshooting and desktop support, managing Active Directory, and using SCCM or Intune for software deployment. You will be integral in delivering high-quality support, ensuring customer satisfaction, and collaborating on end-user computing projects.

Key Responsibilities:

• Provide support for desktops, laptops, mobile devices, and peripherals.

• Diagnose network connectivity issues, escalating complex problems as needed.

• Perform installations and upgrades for Windows and Mac OS.

• Manage OS imaging and software patching effectively.

• Handle ITSM incident tickets and ensure timely resolutions.

Requirements:

• 7–8 years of IT support experience in field service.

• Strong knowledge of networking, Windows, and Mac OS.

• Familiarity with remote support tools and diagnostics.

• Proven ability to manage multiple priorities independently.

• Excellent communication skills for user interaction.

Leverage your problem-solving skills as a Deskside Support Engineer and drive customer satisfaction through technical excellence.
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