Technician - Advanced, Business Technician

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next‑generation services to businesses and governments.

Job Title:

Technician - Advanced, Business Technician I, Wage schedule B
Job location address: 160 Elgin Street, Ottawa (Ontario) or 76 Adelaide W, Toronto (Ontario)
Job status:
Regular
- Full Time

The Managed Business Solutions & Development (MBSD) Team are looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

• Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Provide the necessary support to ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage services related to the customer while following Bell Canada processes, tools and best practices
• Must be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligations
• Provide weekly and monthly reports as required
• Create and maintain customer and internal technical documentation and databases
• As needed, act as the customer’s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
• Identify and propose improvement to processes
• Participate in different internal initiatives
• Keep up with emerging telecommunication technology
• Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
• Candidates from outside the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
  • At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
• Fluent in English is a requirement (customer base requirement). French proficiency is an asset
• As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

• Intermediate knowledge of the OSI model
• Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
• Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
• Intermediate knowledge of Ethernet & TCP/IP
• Basic knowledge on ITIL practices
• Intermediate knowledge on at least 2 of the following products;
  • Aruba networking products
  • Brocade networking products
  • Cisco networking products
  • Citrix networking…