Advanced Technician, Bell Business Markets

Transform digital connectivity as an Advanced Technician with Bell's Business Markets team in Ottawa or Toronto. Deliver IoT, Cloud, and Cyber Security solutions while working with cutting-edge technology.

Join Bell in this full-time role to support enterprise-scale customers by delivering advanced solutions. You'll handle incidents, document processes, and ensure SLAs are met while collaborating closely with L3 support teams. Your contributions will drive innovation in network services that enhance customer experiences.

Key Responsibilities:

• Provide support for Managed Services customer incidents

• Coordinate with L3 support to resolve complex issues

• Ensure compliance with all SLAs in service delivery

• Manage customer onboarding and documentation tasks

• Lead customer communication on project statuses and service requests

Requirements:

• College diploma in electronics or telecommunications

• Current IP certification like CCNA or equivalent

• Fluent in English;
French is an asset

• Solid knowledge of network protocols and technologies

• Ability to work flexible hours and manage risks under pressure

Utilize your technical expertise in a dynamic setting at Bell, shaping the future of connectivity.
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