Mid-Level Customer Support Specialist

Emburse, Inc. is seeking a mid-level Customer Support Specialist focused on software application support in Toronto. Join a dynamic team and provide exceptional service to SMB and Mid-Market clients.

This full-time position operates from 11:00 AM to 7:00 PM, ensuring excellent coverage for West Coast clients. You'll manage 12-20 support tickets daily, balancing quick responses with in-depth technical troubleshooting. Utilize modern AI tools and internal documentation to enhance efficiency and precision in your resolutions.

Key Responsibilities:

• Serve as the primary responder for inbound support cases

• Manage and resolve 12–20 tickets per day efficiently

• Troubleshoot complex issues and escalate when necessary

• Use AI tools to improve ticket resolution times

• Complete comprehensive training for success

Requirements:

• Strong technical aptitude for software concepts

• Proven problem-solving skills and troubleshooting instincts

• Excellent verbal and written communication abilities

• Comfort with evolving technology and AI tools

• Local presence in Toronto for team collaboration

Deliver top-notch software support while advancing your career with Emburse in Toronto.
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