Senior Delivery Manager at Compugen

Drive exceptional service delivery as a Senior Delivery Manager at Compugen in Toronto, ON. Lead service operations, align strategies, and foster customer satisfaction in a hybrid work environment.

Compugen is seeking a Senior Delivery Manager to oversee service delivery activities for key accounts. This pivotal role requires strong leadership in managing Service Desk and Deskside Support teams, ensuring operational excellence and exceptional user experiences. You will collaborate closely with account executives to drive unified service delivery and respond to evolving client needs.

Key Responsibilities:

• Act as primary liaison for service delivery teams

• Lead high-performing IT service teams for efficient operations

• Oversee Service Desk operations with 2,000+ monthly contacts

• Monitor key service metrics for continuous improvement

• Conduct regular service reviews with executive stakeholders

Requirements:

• 8+ years in IT service delivery management

• Proven experience leading large-scale Service Desk operations

• ITIL Foundation certification required

• Strong stakeholder engagement and relationship management

• Comfortable in a hybrid work environment with onsite presence

Leverage your leadership and technical skills to enhance service delivery and drive client satisfaction at Compugen.
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