Technical Support Specialist in Classrooms

Enhance the learning experience at the University of Toronto as a Technical Support Specialist. Leverage your audio-visual expertise to deliver exceptional customer service and technical assistance in classrooms.

At Tech2U, you will be the first point of contact for faculty and staff needing technical support. This role demands proficiency in troubleshooting audio-visual systems, classroom technology, and ensuring operational efficiency of equipment. Your commitment to service and teamwork will directly impact the effectiveness of academic activities across the University.

Key Responsibilities:

• Respond swiftly to technical service requests from users

• Set up and troubleshoot AV equipment effectively

• Train users on classroom technology and AV systems

• Maintain precise technical documentation and inventory

• Oversee Classroom Ambassadors to ensure task fulfillment

Requirements:

• Advanced College Diploma or equivalent experience

• Minimum three years in audio-visual technology support

• Proficient with macOS, Windows OS, and M365 applications

• Strong communication and customer service skills

• Ability to manage multiple priorities efficiently

Bring your technical expertise and customer-focused mindset to support the University of Toronto's classroom experience.
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