Senior Middleware Technical Support Administrator

Job Description

What is the opportunity?

RBC’s Middleware Technical and Runtime Support team is the backbone of our enterprise infrastructure, providing secure, stable, and scalable Web Sphere hosting environments that enable business units across the bank to deploy and run their applications successfully. As a Web Sphere System Administrator, you’ll design and maintain the server infrastructure that thousands of banking applications depend on daily.

This role offers the chance to work with cutting-edge enterprise technologies, collaborate across teams, and contribute directly to RBC’s operational resilience and security posture.

What will you do?

Build and configure IBM Web Sphere Application Server environments including Network Deployment cells, deployment managers, nodes, clusters, and IBM HTTP Server to provide robust hosting infrastructure for various banking applications and business units

Design and implement secure, compliant configurations using TLS/SSL protocols, keystores, and platform hardening best practices while maintaining currency through regular patches and upgrades

Perform advanced troubleshooting of Web Sphere platform issues and provide 24/7 on-call production support to ensure runtime stability; document findings and conduct post-incident reviews to drive continuous improvement and team learning

Document infrastructure configurations, procedures, and technical solutions to build institutional knowledge and enable effective knowledge transfer across the team and during onboarding

Automate environment provisioning and configuration management using Jython, shell scripting, and Ansible to improve efficiency and consistency across hosting environments

What do you need to succeed?
Must-have:

5–8 years of hands-on IBM Web Sphere Application Server administration in large enterprise environments, preferably banking or financial services

Deep knowledge of Web Sphere Application Server Network Deployment architecture and IBM HTTP Server integration

Proven expertise in TLS/SSL certificate management and platform patching/upgrades using IBM Installation Manager

Strong scripting skills with Jython and shell scripting; experience in ITIL-governed environments

Strong written communication and documentation skills with experience capturing technical knowledge for team reference, post-incident analysis, and knowledge management

Nice-to-have:

Experience with Open Shift/Kubernetes or Web Sphere Liberty containerized deployments

Automation expertise using Ansible or Ansible Automation Platform for middleware provisioning

Hands-on experience with observability platforms such as Dynatrace

What’s in it for you?

Competitive compensation and comprehensive Total Rewards Program including performance bonuses and flexible benefits

Leaders committed to your growth through coaching, mentoring, and progressively greater responsibilities

Work within a dynamic, collaborative team of technical experts building critical infrastructure that enables other teams to succeed

Opportunities to develop expertise in emerging technologies and take on strategic infrastructure initiatives

Flexible work arrangements supporting a healthy work-life balance

The satisfaction of being a foundation-builder—knowing your work delivers the stable, secure platform that the entire organization depends on

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Job Skills
Adaptability, Critical Thinking, IBM Web Sphere Application Server, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Infrastructure Automation, Kubernetes, Middleware, Production Support, Red Hat Ansible, Red Hat Open Shift, Systems Software, Time Management
Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
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