Scheduling and Workforce Optimization Lead; CON

Position: Scheduling and Workforce Optimization Lead (CON)
## Scheduling and Workforce Optimization Lead (CON)
Apply locations:
General Hospital time type:
Full time posted on:
Posted Yesterday job requisition :
JR106274

Job Number: JR106274

Job Title:

Scheduling and Workforce Optimization Lead (CON)
Job Category:
Professional Hospital

Location:

General Site Job Type: Temporary (Fixed Term), Full time Contract Duration: 6 months

Number of Positions: 1

Minimum - Maximum Hourly Rate: $52.97 - $61.407

Hours:

Days  Across our three hospitals and eight satellite sites,
** Scarborough Health Network (SHN)
** is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.

SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named
** Canada’s Most Admired Corporate Cultures for 2023 – 2025
** and
** Greater Toronto's Top Employers for 2026.
** Learn more at
*
* Job Description:

** As a member of the People Services portfolio and reporting to the Director of HCM Systems and People Analytics, the UKG Systems Operations Lead is responsible for the day-to-day administration, support, security, and operational management of SHN's UKG Workforce Management scheduling system. The Lead works collaboratively with operational leaders, Human Resources, Payroll, Information Technology, and Scheduling teams to ensure the scheduling system supports safe, efficient, and compliant workforce operations across the organization.

Over the next six months, the primary focus of this role will be maintaining stable UKG scheduling operations, managing system security and user access, supporting configuration changes, troubleshooting issues, ensuring data integrity, and providing operational support to end users while documenting opportunities and contributing to the development of a longer-term UKG optimization roadmap.

The Lead serves as the operational subject matter expert for UKG Scheduling, ensuring system configuration aligns with organizational policies, collective agreements, scheduling practices, and payroll requirements. The role is responsible for coordinating system updates, supporting testing activities, maintaining system documentation, monitoring integrations, and partnering with stakeholders to ensure reliable system performance.

Scheduling Operations and System Administration Working closely with clinical operations, Scheduling Services, Payroll, HR, and IT, the Lead oversees the daily operation of the UKG scheduling environment. Responsibilities include managing security roles and user access, supporting schedule configuration and maintenance, monitoring interfaces, resolving production issues, coordinating vendor support, and ensuring system availability and data integrity.

The Lead develops operational standards, documentation, and support processes while providing guidance and training to managers, schedulers, and system users to promote consistent and effective use of UKG.Reporting and Operational Analytics Working collaboratively with the HRIS Specialist and HR Business Partners, the Lead supports operational reporting by leveraging UKG and Workday data to provide meaningful workforce insights. The Lead develops and maintains reports, dashboards, and operational metrics that support scheduling performance, staffing utilization, overtime management, vacancy monitoring, and workforce planning.

While the immediate priority is operational excellence and system stability, the Lead identifies opportunities to improve scheduling processes, system configuration, workflows, and user experience. The role participates…