End User Services Specialist

## End User Services Specialist Apply locations:
CDA ON Head Office - 15 Yorktime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR5789

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

JOB OVERVIEW    The Systems Engineer (End User Services) is responsible for leading the technical implementation and operations of CI Financials End-User Technologies, including O365, MFA, Azure AD, End Point Technology and SSO technologies. This role will lead both innovation and continuous improvement as it relates to end-user technology services and technology. The End User Services Engineer will actively be engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all company policies and procedures.

The End User Services Specialist is responsible for the administration, support, and continuous improvement of enterprise Microsoft 365 services. This role focuses on delivering secure, scalable, and modern workplace solutions across identity, collaboration, and end-user access. The individual will collaborate with internal teams and vendors to support M365 services, MFA solutions, and AV technologies while contributing to project-based initiatives and operational excellence.
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* What you will do:

*** Administer and support the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, and One Drive
* Manage and maintain identity and access management solutions, including SSO and MFA (Okta, Cisco Duo considered assets)
* Administer and support security and compliance configurations within Microsoft 365
* Collaborate with internal teams and vendors to administer, support, and continuously improve Microsoft Teams Rooms and AV collaboration technologies
* Participate in project-based initiatives related to Microsoft 365 enhancements, migrations, and new technology implementations
* Provide Level 3 support for Microsoft 365 and identity platforms
* Collaborate with stakeholders and vendors to troubleshoot cloud services issues
* Monitor platform performance, service health, and availability
* Participate in incident, problem, and change management processes
* Develop and maintain documentation and procedures
* Identify automation opportunities using Power Shell
* Provide after-hours support as part of on-call rotation
** What you will bring:
*** 5+ years administering Microsoft environments
* 5+ years administering Microsoft 365
* Experience with MFA and SSO (Okta, Cisco Duo)
* Experience supporting Microsoft Teams Rooms and AV technologies
* Experience supporting enterprise IT projects
* Post-secondary education in IT or related field, or equivalent experience. Microsoft 365 or security certification preferred.
** Knowledge, Skills, and Abilities
*** Advanced knowledge of Microsoft 365 and Entra
* Strong understanding of MFA and Conditional Access
* Power Shell scripting skills
* Troubleshooting and root cause analysis
* Strong communication skills
* Ability to drive continuous improvement
* Ability to work independently and in teams
** Working Conditions
*** Travel between locations as required
* Standard office environment
* On-call rotation participation
* Occasional overtime
* Occasional lifting

This role follows our in‐office work model and requires employees to be onsite four days per week to support collaboration and business needs. This opportunity is for an existing vacancy with the company.

The anticipated base salary range for this position is $55,000 to $95,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability…