Technical Support Specialist

Position: Technical Support Specialist - City
Join the City of Toronto as a Senior Technical Support Specialist, leading technical teams and ensuring service excellence across enterprise software systems. Your expertise will shape program policies and integrate solutions effectively.

This position requires you to provide senior-level support across IT projects, guiding teams through operational tasks and maintenance activities while managing vendor relations and system security. Your skills in monitoring performance and planning capacity are essential for optimizing services in a diverse computing environment.

Key Responsibilities:

• Lead project teams in evaluating and implementing technical solutions

• Provide 7x24 on-call availability for critical alerts

• Develop and report on detailed project plans for timely completion

• Create city-wide software policies and standards

• Assess risks and improve efficiency for IT operations

Requirements:

• In-depth knowledge of integration and implementation for enterprise solutions

• Experience in performance tuning and system monitoring

• Excellent problem-solving and facilitation skills

• Strong background in data analysis and SQL programming

• Proven ability to foster stakeholder relationships

Leverage your technical acumen to enhance the infrastructure and services of the City of Toronto.
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