TCS Production Support Executive

Position: TCS Production Support Executive Role
Join Tata Consultancy Services as a Production Support Executive focused on IBM i and operations management. Leverage your skills in troubleshooting and batch job processing to support critical systems.

In this pivotal position at Tata Consultancy Services (TCS), you will manage IBM i (AS400/iSeries) applications and ensure compliance with Service Level Agreements (SLA). The role demands expertise in Control Language and RPG for effective troubleshooting, along with the ability to coordinate across IT teams. Your responsibilities will include leading investigations into incidents and maintaining optimal performance across applications.

Key Responsibilities:

• Ensure availability of AS400 applications as per SLA

• Resolve incidents and service requests efficiently

• Collaborate with network and application teams

• Offer 24x7 support for critical issues

• Conduct Root Cause Analysis for incident resolution

Requirements:

• Proficient in IBM i and operations management

• Expertise in CL and RPGLE/ILE programming

• Experience with batch job management

• Knowledge of system-level debugging and data fixes

• Familiar with automation monitoring tools

Utilize your production support expertise to enhance TCS's operational effectiveness.
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