Service Desk Support Specialist

Position: Service Desk Support Specialist at CBI Home Health
Join CBI Home Health as a temporary Service Desk Support Specialist in Ontario. Offer exceptional IT assistance and resolve end-user issues to enhance user experience and service quality.

This role calls for individuals with 2-3 years of IT Service Desk experience, focusing on diagnosing and resolving hardware and software problems. Utilize your strong communication skills to ensure a smooth and efficient service delivery, while adhering to ITIL processes and maintaining high standards of customer service.

Key Responsibilities:

• Support users through phone, chat, and ticketing platform

• Resolve hardware, software, and network-related issues

• Manage onboarding and user account changes

• Log and track service requests and incidents

• Ensure accurate documentation of all support interactions

Requirements:

• Minimum 2-3 years IT Service Desk experience

• Strong governance, compliance understanding, and time management

• Proficient in verbal and written communications

• Technical or related degree or equivalent experience

• ITIL V4 Foundation certification is an asset

Take the next step in your IT career with CBI Home Health, where your skills will make a difference.
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