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CX/UX Research Specialist
Job Description & How to Apply Below
Join Interac as a CX/UX Research Specialist, focusing on customer insights that enhance product design and user experience. This 12-month fixed-term role allows you to impact the digital financial landscape.
Reporting to the Head of Strategy, you will understand user behaviors and pain points. Key expectations include analyzing research data and synthesizing findings into strategic recommendations. Enjoy a flexible hybrid work environment that emphasizes real user feedback in the design process.
Key Responsibilities:
• Conduct end-to-end research initiatives and usability tests
• Generate insights from qualitative and quantitative data
• Create impactful journey maps and personas
• Collaborate closely with product and design teams
• Promote best research practices across the company
Requirements:
• Minimum 3 years of relevant CX/UX research experience
• Academic background in a relevant field
• Expertise in research techniques and methodologies
• Excellent communication skills for stakeholder engagement
• Must be able to work full-time in Canada
Your role is crucial in driving innovations at Interac through valuable user insights.
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