Trade Floor

Iris's Direct client, a highly diversified financial services provider based in Canada is looking to hire a Production Support Analyst for a Long Term Contract / Full Time opportunity.

Location:
Hybrid Toronto – 4 days onsite

• Fixed Income
• Level 2 support
• Trading floor experience
• Interaction with Traders of Trading floor
• End to end support
• Incident Management
• Bloomberg
• TOMS
• ION
• etc

Any exp. providing end to end support / Level 3 support is huge plus, not a must.

• Production support analysts in Toronto providing world class High‑Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks
• Superior Major Incident Management experience is critical.
• Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
• Hands‑on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control‑M, Geneos, Tableau and Service Now).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.