UHN Digital Technical Support Technician

Become a Technical Support Technician at UHN Digital, providing essential IT support to enhance healthcare services. This role centers on resolving user issues and optimizing technology applications efficiently.

In this position, you will be the go-to support for a variety of technologies at UHN, ensuring all staff and students receive timely assistance. The ideal candidate will demonstrate a strong customer-first approach, excellent troubleshooting capabilities, and readiness to support various devices within a fast-paced environment. Your skills will directly impact service delivery across multiple locations.

Key Responsibilities:

• Deliver technical support for hardware and software issues

• Assist with network connectivity, Wi-Fi, and VPN access

• Produce updates for IT documentation and FAQs

• Provide support through calls, chat, and in-person

• Implement root-cause analysis on IT challenges

Requirements:

• 1-2 years of related work experience

• Community college diploma in a computer-related field

• Proficient in Windows 10/11 and Office applications

• Strong knowledge of PC hardware and networking

• Excellent problem-solving and communication skills

Utilize your IT knowledge to empower users and enhance their experience at UHN Digital.
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