Senior Technical System Analyst at RBC

Elevate your career with RBC as a Senior Technical System Analyst. Drive operational excellence across a multi-cloud infrastructure while enhancing automation and system reliability.

Join the Digital Applications & Infrastructure Operations team at RBC in Toronto. This role focuses on troubleshooting, managing support tickets, and improving day-to-day operations for over 13 applications. You'll work closely with development and product teams, coordinate vendor support, and maintain observability tools for incident detection and system visibility.

Key Responsibilities:

• Manage day-to-day support tickets for digital applications

• Collaborate with cross-functional teams on architectural decisions

• Coordinate with vendors on technical issues and escalations

• Raise and manage change requests within compliance protocols

• Support on-call duties for production incidents

Requirements:

• Experience in system administration or operational support

• Proficiency in at least one scripting language and SQL

• Familiarity with monitoring tools like Dynatrace or Pager Duty

• Strong problem-solving skills and communication abilities

• Knowledge of No

SQL databases like MongoDB is a plus

This role is integral to optimizing processes and enhancing system performance at RBC in Toronto.
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