Technical Advisor

Technical Advisor

Location:

GTA, ON, CA

Employment Type:

Full‑Time

Employment Status:
Permanent

Language Requirement:
English Essential

Employee Class and Level: UPCET
02

Job Closing Date: 2026/07/17

The Technical Advisor applies engineering and technology skills and expertise in the development and support of production systems, processes and change requests for the Operations and Maintenance Communities, ensuring that quality assurance is achieved and all the changes conform to audit standards and Canada Post processes.

• Monitors day‑to‑day performance of national mail processing systems and provides ongoing support to ensure that service level agreements are met.
• Develops technical documentation and troubleshooting guides. Identifies and resolves system problems with the users and technical support groups.
• Oversees enhancements to existing production systems and processes by establishing priorities and time frames, reviewing and approving the acceptance criteria, and ensuring all change initiatives conform to audit and control standards, as well as Canada Post processes.
• Analyzes all aspects of technological change as it relates to various corporate systems and processes and ensures that management is advised of its impact.
• Reviews system change proposals provided by project teams and contractors to implement the optimal technical solution to meet Canada Post’s needs.

• Manages the collection of data from production and performs data analysis required for various projects to identify system issues, propose corrections and improvements or conduct related studies.
• Collaborates with other functional teams (such as Process Engineering, Operations, and Engineering Field Services) to develop and document change requests for vendors to resolve operational issues and implement process improvements.
• Creates and executes a plan to integrate, deploy, test and validate vendor‑initiated system changes prior to delivery to operations.
• Researches new technology that relates to systems and processes and recommends changes to production systems which will benefit from the advancements.
• Performs technical reviews and evaluations of vendor solutions to evaluate their feasibility and fit into Canada Post processes and systems.

• A University degree in a related field e.g. a Bachelor of Engineering.

• 2‑5 years of related work experience is required.

• Adept at preparing technical documentation, including change requests, control system and process design.
• Knowledge of mail processing system and Corporate systems and processes.

• A University or college degree/diploma in a related field
• Advanced proficiency in programming languages (C++, C#, Java, .NET, MySQL, Unix/Linux, DOS, Power Shell) – Preferred
• Advanced proficiency in database platforms (Oracle, MySQL, SQL Server) – Preferred
• Expertise in integrated development environments (Azure Dev Ops, Windows, Linux, VMware, Visual Studio, AWS) – Preferred
• Network solutions administration certification (ACSA, CCNA, or equivalent) – Preferred
• Network or Cloud Security solutions certification (CISSP, CCSP or equivalent) – Preferred
• Infrastructure virtualization certification (NCP, VCP or equivalent) – Preferred
• Cloud fundamentals certification – Preferred
• 3‑5 years of hands‑on experience in an enterprise setting deploying, administrating and supporting complex network environments
• 3‑5 years of hands‑on experience deploying and maintaining security appliances for high‑availability and isolated network infrastructure
• Good understanding of Information Technology vs Operational Technology managing a variety of network‑attached appliances
• Good experience working with Linux and Windows servers, use of best practices for system‑level security, configuration management, and performance monitoring
• Applied expertise in automation tools for improved productivity and greater efficiencies
• Designation and/or certification programs may be required for certain positions

• Strong organizational skills
• Strong written and verbal communication skills
• Strong customer…