Onsite Junior Application Support Specialist

Join us as an Onsite Junior Application Support Specialist in Toronto, where communication skills and operational support are essential. This position involves hands-on support at a bustling office environment.

You will engage in day-to-day support tasks while leveraging over two years of ITIL Service Management experience. Responsibilities include triage incident assessments, change request management, and maintaining extensive knowledge of application systems. This role focuses on ensuring smooth operational continuity and enhancing technical processes within the organization.

Key Responsibilities:

• Assess incidents and manage tiered responses

• Directly respond to ticket queries and updates

• Develop and manage change requests as needed

• Offer technical support for applications across teams

• Maintain a database for queries and resolutions

Requirements:

• 2+ years in ITIL Service Management practices

• 2+ years in Operational Support roles

• Capability to deliver clear communication

• Experience with middleware technology

• Proficiency in tools like PowerBI for reporting

Enhance your skills and make an impact in application support while working onsite with dedication and efficiency.
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