Intermediate Systems Administrator​/Operations Support Specialist

Do you have Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation? Do you have Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets? If so, this would be a great opportunity for you!

Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 12 month contract in Toronto.

This is an onsite role.

Rate:

• Earn a competitive rate within the industry.
• Location:
  
  onsite role.
• Potential for extension.

• Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism.
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
• Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts.
• Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes.
• Assist with distribution of client application communications interfacing with Business Subject Matter Experts.
• Identify connectivity defects and assist in trouble shooting root cause.
• Follow all established Service Management processes, and identify opportunities for improvement.

MUST HAVES:

• Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation.
• Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets.

If you are interested in the Intermediate Systems Administrator/Operations Support Specialist role in Toronto, please apply online at  Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.