Identity Access Management Consultant

Position: Identity Access Management Consultant

Location: Toronto, ON (Onsite)

Job #: RQ11268

Duration: 7 Months

We are seeking two Junior Identity Access Management Consultants to support enterprise-scale Public Key Infrastructure (PKI) and Identity & Access Management (IAM) environments. The role focuses on supporting, maintaining, upgrading, securing, and enhancing mission-critical IAM and PKI systems while collaborating with stakeholders, infrastructure teams, and application owners to deliver reliable identity services.

• Support PKI environments across Development, User Acceptance Testing (UAT), and Production environments.
• Upgrade Entrust Certificate Authority platforms from legacy versions to current supported releases.
• Assist with migration initiatives to managed cloud-based PKI services.
• Implement disaster recovery sites for Certificate Authority infrastructure.
• Configure and support Hardware Security Modules (HSMs).
• Upgrade directory services platforms and related technologies.
• Execute proof-of-concepts for new PKI-related services.
• Monitor system health, performance, availability, and service status.
• Start, stop, backup, restore, and recover service components as required.
• Perform system tuning and optimization activities.
• Apply patches, renew certificates, and maintain software licensing requirements.
• Triage, analyze, troubleshoot, and resolve incidents related to PKI services.
• Identify and resolve application and infrastructure problems affecting IAM and PKI environments.
• Assess the impact of proposed changes from clients and service providers.
• Document support procedures, maintenance requirements, and operational processes.
• Work with software vendors when extended support or escalation is required.

• Provide 24x7 on-call support for production environments.
• Provide scheduled support coverage for non-production environments.
• Participate in incident management as a coordinator, analyst, or SME.
• Participate in change management activities as a coordinator, analyst, or SME.
• Support networking infrastructure components including:
• Load Balancers
• Firewalls
• Proxy Servers
• Gateways
• Routers
• Provide application support across IAM and PKI technology stacks.

• Support client integrations with enterprise PKI and IAM platforms.
• Analyze technical requirements and design appropriate integration solutions.
• Develop and document integration patterns, standards, and approaches.
• Create processes and plans that support successful integrations.
• Construct, test, and deploy integration solutions.
• Troubleshoot and resolve integration-related issues.
• Develop utilities, scripts, applets, and reports to automate integration processes.
• Document integration designs and implementation approaches.
• Develop requirements for operational support tools.
• Evaluate and recommend new tools and solutions.
• Install and configure support tooling.
• Develop, test, and deploy scripts, queries, reports, procedures, and automation solutions.
• Document operational support requirements and procedures.

• Assist in implementing disaster recovery solutions for future PKI applications.
• Define, document, and maintain operational disaster recovery procedures and processes.

• Define, document, configure, implement, and test system management processes.
• Establish monitoring standards, metrics, thresholds, and alerting mechanisms.
• Implement monitoring and operational alerting solutions.
• Work with hosting and infrastructure providers to implement system management procedures.
• Document system administration and operational processes.

• Contribute to role definitions and support models for PKI sustainment teams.
• Develop knowledge transfer plans and learning activities.
• Create plans to transition support functions to internal teams.
• Deliver knowledge transfer sessions and documentation.
• Support a culture of operational excellence and continuous improvement.

• 10+ years of experience sustaining commercial off-the-shelf (COTS) Identity and Access Management solutions, including administration, operations, support, monitoring, patching, and troubleshooting.
• At least 4 years supporting implementations with more than 10,000 registered users.
• 10+ years of experience designing, developing, deploying, and supporting large-scale application implementations using:
• Entrust PKI Suite
• Oracle Identity Manager (OIM)
• Microsoft IIS
• IBM Web Server
• NGINX
• Oracle Web Logic
• SQL
• Oracle Database 11g or later
• Windows
• AIX
• Experience with ITIL processes including:
• Change Management
• Release Management
• Capacity Management
• Strong experience investigating, troubleshooting, and resolving complex IAM-related incidents and problems.
• Experience supporting change and release management processes for large-scale applications.
• Experience with automated testing tools such as:
• Team Foundation Server (TFS)
• Robot…