Digital Customer Experience Specialist

Elevate e-commerce strategies with Canada Goose as a Digital Customer Experience Specialist. Drive site experience and personalization initiatives that enhance overall usability and conversion.

In this capacity, you will optimize customer journeys across digital touchpoints, contributing to site experimentation and continuous improvement efforts. You will collaborate with various teams, including UX and Development, to execute data-driven enhancements and ensure that website updates meet luxury retail standards and accessibility guidelines.

Key Responsibilities:

• Conduct site discovery and deliver enhancements

• Partner with teams to define actionable development plans

• Participate in A/B testing and iterative delivery

• Identify user experience gaps and opportunities

• Communicate insights and progress effectively to stakeholders

Requirements:

• Minimum of 3 years in eCommerce experience

• Familiarity with digital asset management

• Strong detail orientation and analytical skills

• Ability to work collaboratively with diverse teams

• Structured approach to problem-solving and solutions

Transform the digital landscape at Canada Goose by enhancing site experience and leveraging analytics for continuous improvement.
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