IT Support Associate at SMBC

Join SMBC Canada in a vital Desktop Support Associate role focused on user IT assistance and system maintenance. Ensure smooth operational procedures and manage user technology needs effectively.

As a Desktop Support Associate at SMBC in Toronto, you will support hardware and software installations, troubleshoot various IT issues, and facilitate user onboarding. Your efforts will help maintain the Bank's technological resilience while ensuring compliance with all relevant policies. Your expertise in network and server infrastructure will ensure seamless operations.

Key Responsibilities:

• Provide technical support and user assistance for IT systems

• Troubleshoot desktop and laptop issues efficiently

• Install and configure new software and hardware

• Conduct routine maintenance and system checks

• Document troubleshooting solutions and inventory updates

Requirements:

• At least five years of experience in desktop support

• Proficient in Microsoft client/server operating systems

• Knowledge of infrastructure technologies like vSphere

• Strong communication skills for assisting users

• Ability to work under time pressure and handle diverse requests

Contribute to the IT success of SMBC Canada in this engaging support role.
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