Senior Analyst in ITSM Processes

Elevate IT governance and process management as a Senior Analyst with Scotiabank in Toronto, Ontario. Foster an inclusive work environment while focusing on governance and operational excellence.

In this critical role at Scotiabank, you will design and maintain ITSM governance models, engage with various teams to prioritize strategic initiatives, and ensure transparency in communication. Your expertise in technical domains and IT service management will be essential in supporting compliance and operational effectiveness across the bank's functions.

Key Responsibilities:

• Develop ITSM governance models and documentation

• Analyze processes for continuous improvement

• Collaborate with stakeholders to define improvements

• Engage with operations, risk, and legal stakeholders

• Promote a high-performance, inclusive culture

Requirements:

• Technical experience in software or operations

• Familiarity with ITIL is preferred

• English and Spanish fluency is a plus

• Experience with Agile and Dev Ops methodologies

• Knowledge of governance analysis frameworks

Channel your analytical skills to enhance governance in IT service management at Scotiabank.
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