IT Support Technician

Job Duties

The IT Support Technician will be responsible for maintaining and supporting the company’s IT infrastructure and assisting staff with technical issues.

Key responsibilities include:

• Provide technical support to staff for hardware, software, and network-related issues
• Troubleshoot and resolve system, application, and connectivity problems in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and related IT equipment
• Set up and manage user accounts, access permissions, and security settings
• Monitor system performance and ensure optimal operation of IT systems
• Perform routine maintenance, updates, and backups of systems and databases
• Assist in implementing and improving internal IT systems and workflows
• Maintain records of IT issues, resolutions, and system configurations
• Coordinate with external IT service providers when necessary
• Provide basic training and guidance to staff on IT systems and best practices

Completion of a college diploma in computer science, information technology, or a related field OR equivalent work experience in IT support

• Minimum 1 year of experience in IT support or technical help desk role
• Strong knowledge of Windows operating systems, office software, and basic networking
• Ability to troubleshoot hardware and software issues independently
• Strong communication and problem-solving skills
• Ability to work in a fast-paced business environment
• Attention to detail and good documentation habits