Job Description & How to Apply Below
Key responsibilities include:
Provide technical support to staff for hardware, software, and network-related issues
Troubleshoot and resolve system, application, and connectivity problems in a timely manner
Install, configure, and maintain desktops, laptops, printers, and related IT equipment
Set up and manage user accounts, access permissions, and security settings
Monitor system performance and ensure optimal operation of IT systems
Perform routine maintenance, updates, and backups of systems and databases
Assist in implementing and improving internal IT systems and workflows
Maintain records of IT issues, resolutions, and system configurations
Coordinate with external IT service providers when necessary
Provide basic training and guidance to staff on IT systems and best practices
Job Requirements Completion of a college diploma in computer science, information technology, or a related field OR equivalent work experience in IT support
Minimum 1 year of experience in IT support or technical help desk role
Strong knowledge of Windows operating systems, office software, and basic networking
Ability to troubleshoot hardware and software issues independently
Strong communication and problem-solving skills
Ability to work in a fast-paced business environment
Attention to detail and good documentation habits
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