Customer Success Manager at Nymi

Deliver outstanding customer experiences as a Customer Success Manager s leadership role focuses on technical enablement, remote support, and enhancing satisfaction in a dynamic tech setting.

As a Customer Success Manager, you will lead a team of three to four specialists responsible for post-sale customer experiences. The role demands a hands-on approach in supporting complex technical issues and ensuring clients optimize Nymi solutions. You will prioritize operational improvements and drive collaboration across technical teams, impacting customer satisfaction directly.

Key Responsibilities:

• Lead daily support operations and ensure SLA adherence

• Act as escalation point for technical issues and defects

• Direct and manage a remote team of specialists

• Drive improvements in resolution time and customer engagement

• Capture feedback to influence product and support strategies

Requirements:

• 5+ years in customer-facing technical roles

• 2+ years leading or mentoring technical teams

• Hands-on troubleshooting experience with enterprise environments

• Familiar with regulated industries like pharma or healthcare

• Experience in technical documentation and training

Enhance customer satisfaction and operational efficiencies in this vital role at Nymi.
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