Hybrid IT Problem Manager

Position: Hybrid IT Problem Manager Role
Elevate your career at Marsh as a Hybrid IT Problem Manager based in Toronto, Canada. Engage in incident trend analysis and contribute to comprehensive problem management initiatives.

In this role, you will leverage your broad IT knowledge and strong analytical skills to ensure timely communication and mitigation of recurring incidents. You will collaborate with technical and management teams to manage problem data and streamline resolution processes, all while promoting best practices across the organization.

Key Responsibilities:

• Analyze and report incident trends for improvement

• Conduct thorough postmortems for critical incidents

• Chair problem management meetings for effective resolutions

• Collaborate across teams for root cause analysis

• Provide status updates and communications on problems

Requirements:

• Proven experience in Problem Management and IT support

• Skilled in using IT Service Management tools

• Familiar with service management processes like ITIL

• Strong collaboration and communication skills

• Background in incident and change management processes

Your expertise in resolving IT issues will be vital to Marsh's success in enhancing operational performance.
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