Senior Systems Engineer - Decagon & Genesys Cloud

Elevate contact center technologies with Questrade Financial Group as a Senior Systems Engineer focusing on Decagon (Chat AI) and Genesys Cloud. Lead design, implementation, and optimization to enhance customer experience.

As a Senior Systems Engineer at QFG, you will spearhead the management of advanced contact center solutions. This role demands expertise in contact center technologies and offers the opportunity to collaborate with diverse teams. You are expected to drive innovation while delivering measurable business value through Omni Channel capabilities.

Key Responsibilities:

• Architect and design robust contact center solutions

• Formulate strategic contact center infrastructure plans

• Mentor the engineering team on technical initiatives

• Elicit and document requirements from stakeholders

• Conduct performance monitoring and troubleshooting

Requirements:

• University degree in Computer Science or related field

• 6-8 years of financial services industry experience

• 5+ years in large-scale technology implementations

• 3-5 years designing contact center solutions

• Strong expertise in Genesys Cloud and Decagon

Utilize your experience in systems engineering and contact center solutions to innovate at Questrade Financial Group.
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