Bilingual Technical Support Professional

Join Jolera as a Bilingual Technical Support Professional and deliver top-quality service to our clients. Engage with diverse systems and assist users with your technical know-how in a collaborative environment.

This in-office position is designed for individuals eager to apply their 1-3 years of technical support experience. You'll troubleshoot, configure, and maintain client devices, including workstations and servers, while managing service tickets efficiently. Your bilingual communication skills will enhance interactions with diverse clients and aid in resolving technical issues effectively.

Key Responsibilities:

• Maintain service ticket ownership and management

• Diagnose issues in hardware and software systems

• Perform desktop and network administration tasks

• Provide advice and support to both users and technical teams

• Conduct data backup and recovery as needed

Requirements:

• Relevant technical support experience of 1-3 years

• Strong command of Windows and Mac operating systems

• Excellent analytical and problem-solving abilities

• Ability to document processes and systems

• Effective communication skills for technical discussions

Bring your bilingual skills and technical expertise to uplift client experiences at Jolera.
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