Senior TPM Customer Service Innovation

Position: Senior TPM for Customer Service Innovation
Drive innovation as a Senior Technical Program Manager at Amazon, leading transformative projects to enhance customer service through AI and machine learning initiatives. Influence cross-functional engineering teams and optimize automation processes.
Amazon seeks a TPM who excels in planning, scoping, and executing significant projects that make a measurable impact. You will collaborate closely with various teams to ensure seamless project execution and proactive risk management. A strong technical background, leadership experience, and a passion for customer satisfaction will set you apart in this role.

Key Responsibilities:

• Lead high-impact project planning and execution

• Collaborate with engineering units across Amazon

• Identify and resolve project bottlenecks proactively

• Manage trade-offs between technical and business objectives

• Guide teams of software develop engineers effectively
Requirements:

• 5+ years in technical program management

• 7+ years interacting with engineering teams

• 3+ years in software development experience

• Proven ability in managing cross-functional projects

• Exceptional leadership and technical know-how
Leverage your expertise to create unparalleled customer experiences through innovation in this key program management role at Amazon.
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