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Job Description & How to Apply Below
QFG is seeking a Senior Systems Engineer specializing in contact center solutions. Leverage your expertise in Genesys Cloud and Decagon while leading the design and implementation of advanced systems. You will drive performance optimization, facilitate collaboration among teams, and ensure scalability for superior customer service.
Key Responsibilities:
• Architect complex contact center systems for scaling and redundancy
• Lead strategic planning for contact center infrastructure
• Provide mentorship to engineering teams and stakeholders
• Consult on requirements, transforming business needs into user stories
• Manage performance monitoring and troubleshooting tasks
Requirements:
• University degree in Computer Science or IT
• 6-8 years in business system analysis in financial services
• 5+ years in large-scale implementations
• 3-5 years in contact center technology
• Expertise in Genesys Cloud and Decagon is essential
Bring your contact center expertise and leadership skills to QFG, where innovation meets customer satisfaction.
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Position Requirements
10+ Years
work experience
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