Consultant, Application Support

Overview

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

You will be joining CIBC’s Enterprise Payments Technology – Intria Applications team, where you will provide critical technical expertise during production issues, both during and outside of business hours. In this role, you will be responsible for the functional design and development of application systems across a variety of technologies and platforms. You will consult with senior management on a broad range of existing and emerging infrastructure technologies, translating user requirements into effective process and data solutions that have a significant impact on the business.

Additionally, you will offer technical leadership by developing detailed steps and processing logic to ensure that system specifications align with business objectives. This position also involves providing comprehensive, senior‑level technical consulting to other IT leaders and senior technical teams within the organization.

• Strategic Development & Execution:
  Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces and integrations.
• Lead the design of cost‑effective and innovative solutions to meet both business objectives and the goal of operational efficiency.
• Application Production Support:
  Identify and resolve production issues for a Tier 1 – Critical application in a timely manner. Work with the support team and provide required updates to the management during the issue.
• Work on a permanent solution and bring in ideas to remediate and eliminate the production issues.
• Strategy and
  
  Roadmap:
  
  Contribute to technology roadmaps that are aligned with the bank’s vision, strategy, and business objectives.
• Lead multiple complex technology solutions while maintaining consistency across the platform, adopting best practices and pushing forward continuous improvements.

• 6+ years experience in overall IT with production support.
• Strong technical knowledge on SAS, Azure cloud, Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB, No
  
  SQL DB, data lake concepts and understanding of Web technologies like Java, Spring Boot, Node.js, etc.
• Strong knowledge of Microservices (Red Hat Open Shift, Kubernetes, Docker) architecture and containerization platform and file transfer software and scheduling software like Autosys.
• Experience building and integrating with external systems using SOAP/REST APIs; knowledge of different Single Sign-On implementation is an asset.
• Familiarity with Dev Ops tools such as Git Hub, Jenkins, Maven, Ansible, Git Hub Actions and Artifactory is advantageous.
• Should have experience in handling production support for Tier 1 application and preferably in banking domain applications.
• Very strong knowledge of incident, problem and change management processes.
• Willing to work on infrastructure upgrade activities and support verification for infrastructure implementations.
• Understanding of both SDLC and Agile delivery model and delivering CCR (Currency, Capacity and Refresh).
• Strong network and firewall rules knowledge is an added advantage.
• Experience in Azure components like Azure ADF, SQL MI, Azure NSG rules, etc.; basic AI knowledge for automating tasks will be an added advantage.
• You embrace and champion change, are passionate about technology trends, and continuously evolve your thinking to deliver your best.
• Digital literacy, adaptability to new tools and trends.
• Degree/diploma:
  Bachelor’s degree or equivalent in Computer Science or a technical discipline.

• Competitive salary and incentive pay.
• Banking benefits, a comprehensive benefits program, defined benefit pension plan, employee share…