Dynamics 365 Business Success Leader

Position: Dynamics 365 Business Central Success Leader
Become a pivotal part of BDO as a Dynamics 365 Business Central Customer Success Manager. Your focus will be on driving customer engagement and ensuring successful project delivery and operations.

This role offers a chance to influence BDO's strategic objectives by managing a portfolio of clients and guiding engagements in the rapidly growing Solution Operations sector. Your leadership will define best practices while enhancing staff capabilities and customer satisfaction. Proficiency in Microsoft Dynamics 365 Business Central is essential to navigate this dynamic landscape and foster long-term customer trust.

Key Responsibilities:

• Guide and manage customer engagements to optimal completion

• Analyze KPIs for ongoing operational compliance

• Facilitate project onboarding, change management, and risk mitigation

• Conduct executive reviews delivering business insights

• Foster continuous improvement through feedback and innovation

Requirements:

• Over 5 years in ERP or CRM project roles

• Proven success in Dynamics 365 project management

• Certifications in Agile, ITIL, or PMP required

• Strong interpersonal and negotiation skills

• Background in Business Management or IT preferred

Harness your expertise to lead client projects and encourage innovation within BDO's customer success framework.
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