ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production Support
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-07-18
Listing for:
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Service Now BSA
- Flexera Migration, ITAM, SAM, HAM, CMDB & ITIL
Location:
Toronto, ON
- Hybrid (4 Days WFO)
Duration: 12 months
Role OverviewA Service Now Business Systems Analyst supports the administration, maintenance, and continuous improvement of the Service Now platform. The role focuses on production support, issue resolution, workflow enablement, reporting, platform health monitoring, and coordination with ITSM support, development, and architecture teams.
Key Responsibilities- Coordinate production support activities for major systems and related subsystems, ensuring the integrity and reliability of system-generated data.
- Provide technical support to end users and resolve Service Now incidents, requests, and platform-related issues through effective troubleshooting.
- Perform general support, daily administration, and ongoing maintenance of the Service Now platform and associated applications.
- Collaborate with the ITSM Support Lead, ITSM Development Lead, and ITSM Solution Architect to support platform stability and service delivery.
- Facilitate and support the rollout of new Service Now applications, enhancements, updates, and releases.
- Support data loading, administration, and maintenance between Service Now and integrated systems.
- Manage Service Now role requests through Access Manager and support user access administration.
- Coordinate the implementation and maintenance of automated workflows using Service Now Orchestration.
- Develop and maintain Service Now reports and dashboards to support operational visibility and decision-making.
- Manage deployment of solutions, patches, and upgrades across production environments.
- Support UI changes using web technologies such as XML, HTML, and SQL, and assist with integrations using REST, SOAP, and APIs.
- Monitor platform health, analyze system performance issues, recommend enhancements, and ensure overall compliance of Service Now applications.
- Manage backups and data synchronization between Service Now and the data warehouse.
Skills and Qualifications
- Service Now Certified System Administrator (CSA).
- Experience working in a matrixed environment, preferably within a large publicly traded corporation.
- Strong understanding of Service Now platform administration, production support, and operational processes.
- Ability to facilitate discussions across teams and influence key decision-makers.
- Strategic mindset with strong interpersonal skills and the ability to work effectively across functions and business groups.
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