Director of Pega Operations at Tata Consultancy Services

Shape operational strategies at Tata Consultancy Services (TCS) as the Director of Pega Operations. Ensure platform reliability, scalability, and compliance in an engaging leadership role.

As a critical member of the leadership team, you will manage Pega platforms, ensuring 24/7 operational support and performance monitoring. This role involves leading incident problem management initiatives and overseeing environment release governance. You will partner with cross-functional teams to enhance platform health and ensure adherence to security and audit protocols.

Key Responsibilities:

• Manage end-to-end operational performance of Pega platforms

• Establish ITIL-aligned incident problem management practices

• Govern environment releases and CI/CD implementations

• Ensure compliance with regulatory and security standards

• Develop operational best practices and standards

Requirements:

• Strong expertise in Pega 8.x platform management

• Leadership experience in global team settings

• Knowledge of security, access controls, and audits

• Familiarity with monitoring tools and AIOps

• Experience in Agile SAFe delivery models

Lead Pega operational excellence and drive impactful changes at TCS.
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