Senior Support Engineer – Data & Analytics Operations, Cloud, Data Warehouse

Responsibilities

• Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature
• Act as Operations Lead working with project development teams to ensure transition of operational support
• Maintain and support end-to-end application operations
• Monitor and support jobs and application performance
• Use analytical skills to resolve complex data discrepancies or job failures
• Lead, monitor, identify and implement operational improvements
• Develop an understanding of the business applications supported as well as the business direction
• Ensure compliance with Incident, Problem and Change Management policies and processes
• Deploy enhancements to production jobs using Dev Ops tools
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Provide ongoing communication to key stakeholders to ensure they are aware of significant changes in a timely manner
• Provide technical documentation that includes design and operational support documentation
• Deliver innovative solutions by leveraging data and technology
• Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
• Proactively share knowledge and coach others to build the support engineering community

• 4+ years of experience with Data Warehousing & Analytics technologies
• Data warehouse (DW) and Business Intelligence (BI) environments
• ETL Tools:
  Informatica Power Center / Informatica Intelligent Data Management Cloud (IDMC)
• Mainframe technologies: TSO, ZEKE, JCL, COBOL
• Databases:
  Microsoft SQL Server, Oracle, DB2, and flat files
• Knowledge/Experience in Windows and Unix SQL scripting
• SAP technologies:
  Universe Designer, Web Intelligence, Crystal Reports
• Experience using Git Hub Copilot