Sr Resale Analyst

Sr Resale Analyst

The Resale team, part of Rogers Business Product group, is looking for a Senior Resale Analyst. The position will report to the Senior Manager of Resale and will be part of a high-performing, dynamic team responsible for a large national government-regulated resale portfolio. The successful candidate will develop and manage national reporting and data governance, execute the monthly billing process for all Resale partners, respond to customer escalations, and provide product support for the resale portfolio.

• Generate and issue invoices for external customers.
• Review and action billing inquiries.
• Lead national portfolio reporting and analysis, supporting operational, regulatory and leadership data needs.
• Manage the budgetary and reporting process, track leading and lagging KPIs and market conditions, and update forecasts monthly to develop a full view of the portfolio.
• Follow up on issues and collaborate with cross-functional billing partners including IT.
• Review and action accounts to ensure the best solution for the customer and the company is met.
• Coordinate with internal customers on reporting activities and any issues that might surface.
• Develop and deliver technical training material for external customers.
• Validate invoice-impacting changes following implementation of projects and releases.
• Perform multi-tasking with a high level of accuracy and prioritize work activities to meet team targets.
• Coach and train analysts and newly hired team members.

• Advanced knowledge of database query tools: SQL, PowerBI, Microsoft Access, and Excel, including programming with VB Macros.
• Dynamic and proactive individual with a sense of urgency for resolution and ability to execute.
• Solid interpersonal, communication (both verbal and written) and negotiating skills, including the ability to influence and persuade.
• Strong multitasking and decision-making skills.
• Effective organizational skills with the ability to prioritize.
• Attention to detail, solution-oriented approach to problem solving.
• Ability to work independently in a fast-paced, team-oriented environment.
• Ability to troubleshoot and analyze technical problems is an asset.
• Telecom experience preferred.
• Experience working in a regulated environment preferred.
• University education preferred.

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth accumulation including pension plan & employee stock options
• Generous employee discounts
• Leadership development, mentorship, and coaching programs

Schedule:

Full time |

Shift: Day |

Work Location:

855 York Mills Rd., North York, ON | Travel Requirement:
Up to 10% | Background Check(s)

Required:

Canadian Criminal Record Check, Credit Check, and Driver's Abstract

We believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working toward creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with candidates who are experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best.